Terms & Conditions

  1. How to redeem Rewards using the ‘Choose Your Reward®’ Website

    1. The ‘Choose Your Reward®’ Website will show the Rewards that are available for redemption.
    2. To redeem any Rewards using the ‘Choose Your Reward®’ Website, you must:
      1. Enter a valid Username and Password;
      2. Select the Rewards you wish to order;
      3. Have sufficient Currency available to redeem those goods;
      4. Confirm your order details, email and delivery address.
    3. You acknowledge and agree that once an order is confirmed by you, ‘Choose Your Reward®’ will reduce the Currency held by you by the value shown on the ‘Choose Your Reward®’ Website at the time you confirmed your order.
    4. ‘Choose Your Reward®’ will provide confirmation of receipt of your order within 2 business days, in the form of a Confirmation Email.
  2. The Terms on which you Order the Rewards:

    1. Rewards offered through the ‘Choose Your Reward®’ Website are provided by Independent Suppliers of Synchro Marketing Australia Pty Limited. To the extent permitted by law, ‘Choose Your Reward®’ does not make any guarantee, warranties or representations of any kind, expressed or implied, with respect to the products - including warranties of merchantability, fitness for a particular purpose or otherwise.
    2. By ordering Rewards using the ‘Choose Your Reward®’ Website, you accept any conditions generally associated with the goods or which are stated on the ‘Choose Your Reward®’ Website in relation to those goods at the time of ordering.
    3. Gift Cards/Shopping Vouchers:
      1. Please note: Gift Cards/Shopping Vouchers from multiple retailers may be delivered separately. However, if you have not received the correct Gift Card/Shopping Voucher quantity from the brand/supplier ordered, please contact the ‘Choose Your Reward®’ Team within 24 hours of receipt.
      2. Gift Cards/Shopping Vouchers are treated as cash. Defaced, mutilated, altered, lost or stolen Gift Cards/Shopping Vouchers will not be replaced or refunded. However, in the event that Gift Cards/Shopping Vouchers can be replaced at no additional cost from the Supplier, they will be replaced in accordance with clause 4a.
      3. Gift Cards/Shopping Vouchers are redeemable for merchandise and/or services at participating Retail Stores only. It is up to you to check where Gift Cards/Shopping Vouchers can be used and the retail items available for purchase.
      4. Gift Cards/Shopping Vouchers are not redeemable for cash and are not a negotiable instrument.
      5. Gift Cards/Shopping Vouchers cannot be reloaded.
      6. Gift Cards/Shopping Vouchers must be redeemed before the expiry date shown on the Gift Card/ Shopping Voucher. It is up to you to use the full value of a Gift Card/Shopping Voucher before its expiry date. Any unused balance after the expiry date of a Gift Card/ Shopping Voucher will not be refunded or credited.
      7. If a purchase exceeds the available Gift Card/ Shopping Voucher balance, you must make up the difference with another payment method e.g. credit card or cash.
      8. Gift Cards/Shopping Vouchers will each have their own Terms & Conditions of use. Please contact the Gift Card/ Shopping Voucher Retailer for their full Gift Card/Shopping Voucher Terms & Conditions. Neither ‘Choose Your Reward®’ or Synchro Marketing Australia Pty Limited are responsible if you cannot redeem a Gift Card/ Shopping Voucher for reasons beyond our control - including industrial disputes, insolvency, flood, war or civil disturbance, acts of terrorism, acts of God, aircraft unserviceability or unavailability or for any other reason.
    4. Merchandise:
      1. The description of Merchandise on the ‘Choose Your Reward®’ Website will be as detailed and accurate as possible as at the date of inclusion on the Website. Where possible, we will include the model number and product image as a visual reference. We encourage you to undertake further investigations in a retail outlet to ensure that your Merchandise Reward is as expected prior to making your Reward Claim.
      2. ii. In the event that the description does not match the Merchandise Reward received, you must notify ‘Choose Your Reward®’ within 24 hours of receipt of the goods and we will assess the situation. Please DO NOT open the Merchandise packaging if you suspect it is an incorrect Reward item.
      3. For reasons outside ‘Choose Your Reward®’ control, Merchandise shown as being available for redemption may subsequently become unavailable. If this occurs, ‘Choose Your Reward®’ will either:
        1. Substitute the Reward for a direct replacement, if the replacement item is of the same RRP and has similar features as the ordered item.
        2. Refund your Reward Points/Dollars and advise you via a Refund Email. Wherever possible, a close replacement Reward will be suggested.
    5. Alcohol:
      1. By claiming alcohol from the Rewards Catalogue you confirm that you are over the age of 18 and can provide proof of age upon receipt of the alcohol.
      2. Refund your Reward Points/Dollars and advise you via a Refund Email. Wherever possible, a close replacement Reward will be suggested.
    6. Charity Donations:
      1. If you choose to redeem your Currency for a donation to a participating Charity, you should make your own enquiries with your Tax Advisor as to whether this entitles you to a tax deduction.
    7. Rewards will not be exchanged or refunded due to change of mind.
    8. If a Reward Claim has been incorrectly placed, e.g. incorrect Gift Card/ Shopping Voucher or merchandise item selected, please contact the ‘Choose Your Reward®’ Team within 24 hours to cancel the order. After 24 hours the ‘Choose Your Reward®’ Team are unable to guarantee that the cancellation will be processed – as such, the Reward Claimant is liable for the original Reward Claim.
  3. Fulfilment and Delivery of Rewards

    1. Rewards will be delivered within 20 business days of the order being acknowledged by email to you. If you have not received your Rewards within 20 business days of the order being acknowledged, please contact us immediately at info@chooseyourreward.com.au.
    2. Proof of Delivery records are only stored for up to 3 months by external parties (Australia Post). Please ensure that the ‘Choose Your Reward®’ Team are contacted in accordance with 3(a) if you have not received your Reward within the agreed time period.
    3. You cannot enter multiple delivery addresses within a Reward Claim. If you require multiple Rewards be sent to multiple addresses – you must claim them as separate orders.
    4. Merchandise ordered through the ‘Choose Your Reward®’ Website will only be delivered to physical residential or commercial addresses within Australia. Post Office Box addresses will not be accepted.
    5. Gift Cards/Shopping Vouchers may be delivered to either a physical residential/commercial address or a Post Office Box – both will require a signature upon delivery.
    6. For physical residential/commercial address deliveries, it is up to you to ensure someone will be available to receive and sign for the Reward during normal business hours (9.00am to 5.00pm).
    7. If you (or other nominated person) are not present to sign for a Reward at the time of delivery, ‘Choose Your Reward®’ takes no responsibility for any delay in delivery of the Reward.
    8. If you elect to have a Reward delivered to a business address – the Reward will be considered to be delivered once a signature is received for that item by any representative of that business e.g. receptionist or a co-worker.
    9. If delivery is attempted but no one is available to sign for the Reward a calling card may be left:
      1. For Gift Cards/Shopping Vouchers, please take your calling card to the nominated (local) Australia Post outlet to collect your Reward.
      2. For Merchandise Rewards, please contact the delivery company noted on the calling card and arrange for a suitable re-delivery date. You may be held liable for any costs associated with re-delivery of your Merchandise.
    10. It is solely the responsibility of the individual to ensure that:
      1. The correct delivery address is provided at the point of claiming.
      2. The claimant responds to Australia Posts request to pick up the parcel from the nominated (local) Australia Post Outlet within the required time.
  4. Costs That Are Your Responsibility

    You agree that you are responsible for:

    1. Paying the cost associated with re-delivery of any Gift Cards/Shopping Vouchers that have been ‘Returned to Sender’ by Australia Post or issued as a replacement Items that are ‘Returned to Sender’ will be held for 30 days from the return date. After the 30 day period, the Gift Cards/Shopping Vouchers will be deemed null and void.
  5. Merchandise Returns

    1. Merchandise that is not the Merchandise Reward ordered, or that is damaged, faulty, not new or is of un-merchantable quality - must be advised to ‘Choose Your Reward®’ within 24 hours of receipt. It may be returned within 7 days of delivery for an exchange for the correct item.
      1. All Merchandise returned under paragraph 5(a) above must be returned to ‘Choose Your Reward®’ (or an agreed alternate address) in new or unused condition with its original packaging, instruction manuals and all accessories.
      2. If Merchandise is not returned in accordance with paragraphs 5(a) and 5(b) above, your only right to return the Merchandise (if any) is as set out in the Manufacturer's Warranty applicable to that Merchandise - as stated in the Manufacturer's Product Warranty. All warranty services will be performed as described in the Manufacturer's Warranty. ‘Choose Your Reward®’ does not provide warranty services.
  6. Liability

    1. ‘Choose Your Reward®’ shall not be liable for any loss or damage whatsoever suffered (including, but not limited to, indirect or consequential loss) or personal injury suffered or sustained as result of Rewards claimed, except for any liability which cannot be excluded by law.